Refund Policy

1. Digital Product Policy

All products sold by PLAYORA CLUB are classified as digital virtual goods.

Orders that have been successfully delivered are generally non-refundable.

2. Eligible Refund Cases

Refund requests may be considered under the following circumstances:

• Duplicate payments.
• Successful payment but undelivered orders.
• System errors resulting in failed top-ups.
• Incorrect charges caused by technical issues.

3. Non-Refundable Cases

Refunds will not be granted for:

• Incorrect account or server information provided by customers.
• Successfully delivered products.
• Change of mind after purchase.
• Game account suspensions or restrictions imposed by publishers.
• Exchange rate differences or third-party transaction fees.
• Promotional, bonus, or complimentary items.

4. Refund Process

• Refund requests must be submitted within 7 days of the transaction date.
• PLAYORA CLUB may require proof of payment and order verification.
• Approved refunds will be returned through the original payment method where applicable.

5. Fraud Prevention

PLAYORA CLUB reserves the right to reject refund requests associated with suspicious, fraudulent, or abusive activities.

6. Processing Time

Approved refunds may require approximately 7-14 business days depending on payment providers and banking procedures.

7. Support

For refund assistance, please contact the PLAYORA CLUB support team with your order details and proof of payment.